Suspend a sale and resume it

A customer has forgotten something, or gone for cash. Park their sale instead of making the queue wait: nothing is paid or taken from stock until you resume it and charge it.

Steps

1. Tap Suspend under Charge

   Kila gives the sale a number and empties the cart: S-000180 suspended, “KES 1,415.00 parked. Resume it from Suspended.”

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2. Serve the next customer

   The till works as usual while the sale is parked.

3. Tap Suspended at the top of the till

   On a phone it is in the menu under your name, as Suspended sales. The list has every sale parked at your branch, from any till: its number, the customer or Walk-in, what is in it, the till, who parked it and when.

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4. Tap Resume

   The sale comes back into the cart and the cart says Resumed S-000180. Kila says “Prices are checked again before payment.”

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5. Charge it as usual

   The sale keeps its number: Sale S-000180 complete.

What if

Nobody comes back for it

Open Suspended and tap the bin beside the sale. Kila asks first:

Kila shows:

Discard S-000182?

KES 190.00 for a walk-in customer. Nothing was paid or taken from stock. The number stays on record as discarded.

Tap Discard. Kila says S-000182 discarded.

Suspend is grey

The cart is empty, or the till has no connection: a sale is parked on Kila’s server so any till at the branch can resume it. See Sell without a connection.

Tip

If the customer already paid part of the sale, Kila asks what happens to that money before it parks the sale: “Finish the payment, or keep the money as credit or give it back before you suspend the sale.” See Take more than one payment on a sale.

Related

• The till screen: where Suspend and Suspended are.
• Make a quotation: when the customer wants prices to take away, not to pay today.

Next: close your shift at the end of the day: Close a shift.