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Fixing a problem
Discount not approved
The person you asked did not approve the discount. Change or remove it, or ask again, then charge the sale.
What it means
Link to this section: What it meansYou asked for approval of a discount above your limit, and the approver said no. The cart says so too: “It was not approved. Change it, or ask again.” You cannot charge the sale with that discount.
What to do
Link to this section: What to do- Tell the customer the discount was not approved.
- Tap the line and change the discount, within your limit, or remove it.
- Or, if there is a reason the approver did not know, tell them and tap Ask for approval again.
- Tap Charge.
Needs a manager
The approver decides in Approvals, with a note if they want. See Approve or reject a request.
- Above your discount limit: asking for approval.
- Give a discount: discounts, step by step.