Your role
Property manager
The property manager runs the properties for their landlords, from the rent and the tenancies to maintenance and the landlords' payouts, starting each day on the Property desk.
Kila describes the role as: “Runs the properties: units, tenancies, rent and deposits, maintenance, landlord statements and payouts.” At Jirani Property Managers, Samuel Otieno looks after the residential estates and Agnes Wambui the prime flats and the commercial plaza.
When you sign in
Link to this section: When you sign inKila opens the Property desk: this month’s rent by unit, the maintenance requests and the landlord statements, on the tabs Rent this month, Maintenance and Landlord statements.
Your month
Link to this section: Your month- Follow up the rent and remind tenants who are late: Follow up rent and arrears.
- Deal with maintenance: assign each request to a fundi and record the cost when it is done: Handle a maintenance request.
- Let vacant units, and end tenancies when tenants leave: Let a unit to a tenant and End a tenancy.
- Pay the landlords from their statements: Pay the landlord.
- Take on new properties: Add a property and its units.
Your menu also has Properties, Deadlines, My day and Time.
What you can do
Link to this section: What you can do- Open properties and add units, let units and end tenancies, with the deposits.
- Remind tenants in arrears, assign maintenance and record its cost.
- Read and print landlord statements, and pay landlords what is due.
Everything the role is allowed to do
- General
- View dashboard; Approve or reject requests
- Point of sale
- View sales
- Catalog
- View products and services
- Stock
- View stock
- Customers
- View customers; Create and edit customers
- Services
- View services and bookings; Manage services and resources; Book and manage appointments; Create job cards; Assign job cards; Work on assigned job cards; Quality-check and verify finished job cards (any job); Insurance repairs: claims, assessments, authority to repair and release letters; Issue parts to any job card and order parts for jobs
- Practice
- See every matter, not only those on their team (restricted matters stay with their team); Keep the court diary and deadlines for every advocate and matter; Report, assign and close maintenance requests on managed properties
- Credit
- View credit and agreements; Record repayments
- Finance
- View payments; Submit expenses
- Reports
- View reports
- Staff
- View staff records, attendance and leave; Record attendance for others and approve manual clock-ins; Record and approve leave
- Branch operations
- View checklists, audits, issues and the branch scorecard; Complete opening, closing and log checklists and report issues; Assign, date, verify and cancel branch issues
- Salon and venues
- Send messages to client segments (lapsed, birthdays, a service or stylist); Events and venue hire: quotes, deposits, confirmations and cancellations
What needs someone else
Link to this section: What needs someone else| Approval limit | Up to |
|---|---|
| Discounts | 15% |
Needs a manager
A maintenance cost you record is the property’s expense “with the usual approvals”: at Jirani Property Managers it waits in Approvals for accounts.
Common questions
Link to this section: Common questionsHow do I see one property’s tenants? Open it from Practice › Properties, or tap its name on the Property desk. Its Units and rent tab has the rent roll and the landlord’s statement.
A tenant says they paid. Where do I check? On Rent this month: Invoiced, Paid and the Balance for their unit.
How much can I pay the landlord? What the statement says is Due to the landlord now. Kila refuses more.
- Caretaker: who reports the problems.
- Property management: how Kila works for a property manager.