Features
Appointments
The booking diary, by staff member and room, with deposits, no-show rules, check-in, checkout to a sale and reminders.
Steps differ for General businesses.
Appointments is the booking diary. Bookings go into a calendar by staff member and room and never clash, with deposits, repeat bookings, no-show and late cancellation rules, check-in when the customer arrives, checkout to a sale, and reminders. It is the heart of salons, spas, clinics and any business that sells time slots.
Who it suits
Link to this section: Who it suits- Part of the set-up for Food & drink service, Stay, Appointments, Fitness & memberships and Health care.
- Can be added by Shop, Wholesale & distribution, Jobs & repair, Professional services, Production, Education, Logistics & field and General.
What is included
Link to this section: What is included| Switch | What it does | To start |
|---|---|---|
| Booking deposits | Collect a deposit when booking. | On |
| Recurring appointments | Book a series in one step. | On |
| Reminders | Send appointment reminders. | On |
Where to find it
Link to this section: Where to find itUnder Customers and services › Services:
- Diary: “Today’s bookings by staff, the walk-in queue and member check-in.”
- Calendar: “Bookings by staff member and room. Click an empty slot to book.”
- Appointments: “Every booking with its status, deposit and payment.”
Bookings need someone to book with: add each person, room or bay under Services › Staff and resources first.
Switch it on
Link to this section: Switch it on- Needs Services switched on first.
- On from the start for Food & drink service, Stay, Appointments, Fitness & memberships and Health care.
- Other businesses: the owner switches it on under Administration › Business profile, when the plan has it.
Restaurants, hotels, salons, gyms and clinics have it as soon as their plan does. A shop or any other business switches it on under Administration › Business profile, and Services comes with it. See Switch a module on.
For General businesses
A General business switches it on in one step: on Business profile, under What your business does, switch on Appointments and bookings, which also switches on Service packages. See Add what your business does.
On the Starter, Business, Growth and Enterprise plans. Enterprise is arranged with Kila’s sales team.
Not available yet
Booking confirmations and reminders by SMS do not reach phones yet. SMS is in test mode until an SMS provider is connected: Kila keeps each message in its message log, and nothing is delivered. Send tomorrow’s reminders still counts them as sent.
- Book a client
- Services: what can be booked, and who does it.
- Service packages: sessions sold in advance and used at bookings.