Step by step
Book a service
Book a service with a business from your customer portal. Choose the service, a day and a free time, and Kila books it. You can cancel there until two hours before.
When the business takes bookings, you can book a service yourself, such as TV wall mounting, a generator installation or a delivery. Kila shows only the times when someone who does that service is free.
Open Bookings and tap Book a service
Bookings lists what is coming up. On Home, Book a service under Quick actions opens the same page.
Choose the service
“Choose a service, a day and a time that suits you.” Each service shows how long it takes and its price, such as TV wall mounting, “60 minutes · KES 2,500.00”.
Steps 2 to 4 on one screen. Choose the day
Under 2. Where and when, tap a day.
Choose a free time
Tap one of the times shown. If the day has none, try another day.
Tell the business anything it should know
Under 3. Confirm, check the Service, When, Branch and Price. Anything we should know is for directions, the item to install or a preference.
Steps 5 and 6. Tap Book and the time
The button shows the time you chose, such as Book 08:30.
Keep the reference
Kila says Booked, with the service, the day, the time and a reference, such as “TV wall mounting, 31 Oct 2026, 08:30. Reference APT-000002.” The booking is under Upcoming, and the business is told.
You need to cancel
Link to this section: You need to cancelUnder Bookings, tap Cancel next to the booking. Kila asks Cancel TV wall mounting? with the day and branch: tap Cancel booking. Kila says Booking cancelled, the booking moves to Past and cancelled, and the business is told.
Cancel shows until two hours before the booking. After that, call the branch.
- Your customer portal: your bookings, receipts and statement.
- Pay an instalment by M-Pesa
Next: the booking shows on Home, under Coming up, until the day.