Step by step
Follow up rent and arrears
The property desk shows this month's rent by unit, who has paid and who is late. Send a tenant in arrears a reminder in one tap.
Kila raises each tenant’s rent on their account through recurring billing, and tenants pay it in. The Property desk is where a property manager sees, unit by unit, whether this month’s rent has come in, and chases what has not.
Open the Property desk
Property managers start on Practice › Property desk: “This month’s rent by unit, maintenance requests and the landlord statements.” At the top, Rent invoiced (against the rent a month), Still owed (with how many units are late), Open requests and Vacant units.
Find who is late
Rent this month lists every unit with its tenant and their phone, the Rent, what is Invoiced and Paid, and the Balance, with how many days late. Search by property, unit or tenant, such as “Amani Heights”. The month box at the top shows another month.
Tap Remind
In the row of a tenant who is behind, tap Remind. Kila sends them a reminder by SMS and says:
Not available yet
SMS is in test mode until an SMS provider is connected: Kila keeps each reminder in the message log, but it does not reach the tenant’s phone yet. Rent bills by M-Pesa prompt where your prompts are set up; until Kila’s M-Pesa connection is live (Integrations and API says Prompts not connected), Kila sends no prompt, and tenants pay to your till or paybill. See Take M-Pesa.
A tenancy’s rent is not on the tenant’s account yet
Link to this section: A tenancy’s rent is not on the tenant’s account yet“The rent bills each month on the tenant’s account through recurring billing.” To raise any rent that is due now, open the property and tap Bill rent due above its rent roll. When nothing is due, Kila says so:
Needs a manager
The owner’s home page has the whole picture on the Rent roll: units, rent and arrears card: the rent a month, the units let and vacant, what tenants owe and the deposits held.
- Let a unit to a tenant: how a tenancy’s rent starts.
- Handle a maintenance request: the desk’s Maintenance tab.
- Pay the landlord: the rent collected, less the fee and expenses, goes to the landlord.
- Your tenant portal: what tenants see in their portal.
Next: Pay the landlord.