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Fixing a problem

… is not available for this business

The module behind this screen is not part of your business's plan, or is switched off. Your records are safe: the owner changes the plan or switches the module on.

Find it
Administration, then Plan and modules, or search plan and modules in Kila
Kila shows:

Loyalty is not available for this business

Not included in the Starter plan. Your records are safe. Ask your Kila administrator to switch it on.

Kila is made of modules, such as Point of sale, Stock and Loyalty, and a business uses the ones its plan includes and it has switched on. The screen you opened belongs to a module this business does not have now. The first line says why: here, the module is not in the business’s plan. Nothing is deleted.

Customers, Loyalty in a business on the Starter plan: Loyalty is not available for this business. Not included in the Starter plan. Your records are safe. Ask your Kila administrator to switch it on (1). See plan and modules (2).Customers, Loyalty in a business on the Starter plan: Loyalty is not available for this business. Not included in the Starter plan. Your records are safe. Ask your Kila administrator to switch it on (1). See plan and modules (2).
  1. Read the first line of the message: it says why the module is not available.
  2. Tap See plan and modules. Under Not on your plan, Kila lists the module and the plans that include it.
  3. Ask the owner whether the business should have it.
Plan and modules, Not on your plan: Loyalty, Not on plan, In Business, Growth, Enterprise (3).Plan and modules, Not on your plan: Loyalty, Not on plan, In Business, Growth, Enterprise (3).

Needs a manager

The owner changes the plan, or switches on a module the plan already has in Administration › Business profile. See Switch on more features and change your plan and Your plan and billing.

Last checked on Kila on .

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