Your role
Host
Work the host stand, with tonight's tables, the parties arriving and the waitlist. Book tables ahead, tell a waiting party when their table is ready, and seat them, which opens their bill.
The host welcomes guests at the door, keeps the reservation book and the waitlist, and seats each party. Kila describes the role: “Works the host stand: the reservation book and the waitlist, deposits, texts when a table is ready, seats customers (opening their bill) and looks after guest records. No payments or discounts.”
When you sign in
Link to this section: When you sign inKila opens the Host stand: “Tonight by table and time, the guests arriving and the waitlist. Seat a party to open their bill at the table.” On the left, Waiting now (1) and Arriving (2); on the right, each table’s evening by the hour. At the top, Reservations and Waitlist (N).
Your day
Link to this section: Your day- Check tonight’s bookings under Arriving, and book tables ahead in Reservations.
- Put walk-ins on the waitlist with Waitlist (N), and tell them when a table is ready.
- Seat each party from the host stand: Kila opens their bill at the table, ready for the waiter’s first round.
See Take a booking and run the waitlist for each step.
Not available yet
SMS is in test mode until an SMS provider is connected: messages are kept in the message log and not delivered to phones. Call the party, or tell them at the door.
What you can do
Link to this section: What you can do- Book tables ahead, with any deposit Kila asks for.
- Keep the waitlist, and seat parties from it or from their booking.
Everything the role is allowed to do
- Point of sale
- View sales; Open bills and add orders on tables and tabs (no till shift needed); Book, change, seat and cancel table reservations
- Catalog
- View products and services
- Customers
- View customers; Create and edit customers
What needs a manager
Link to this section: What needs a managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
Payments and discounts are not part of the role.
Common questions
Link to this section: Common questionsWhy seat a booked party from the host stand? So the booking and its deposit go onto the party’s bill. Seat them with Seat under Arriving, not from Kila Floor.
How long will the wait be? When you add a party to the waitlist, Kila suggests a wait, such as “Suggested wait: about 15 minutes.”, or says “A table is free now: seat them.”
Did the party get my text? Not while SMS is in test mode: see the note above. Call them, or tell them at the door.