This account does not have access to …

Kila shows:

Not signed in.

This account does not have access to Kila Test Lab cashier account. Sign in at your own business’s workspace address.

What it means

Every business on Kila has its own address, such as kila-test-lab.kilabiashara.co.ke, and its own sign-in page. Your email and password are right, but you used them on the sign-in page of a business that has not added you. Kila names that business in the message.

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What to do

1. Look at the business name and address at the top of the sign-in page: it is not your business.
2. Open your own business’s address. It is in the email Kila sent when your business added you, and it is the address your colleagues use.
3. Check that the top of the page now shows your business, then sign in with the same email and password.

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Needs a manager

If you should have access to this business, its owner or administrator adds you under Administration › Users and roles. Kila emails you, and you accept before you can sign in there. See Add a user.

If it keeps happening

Save your business’s address as a bookmark, or on the home screen of the till’s phone or tablet, and open Kila from there. If you work for two businesses, each has its own address.

Related

• Sign in and set up two-step verification: your business’s address and the sign-in page.
• Join your team’s workspace: accepting a business’s invitation.
• That email and password do not match: when the email or password is not right.