Step by step
Handle a maintenance request
A caretaker or tenant reports a problem, the property manager gives it to a fundi, the caretaker marks it started and done, and the cost becomes the property's expense, recovered from the landlord's payout.
Leaks, power, water, security: problems at a property are reported on the Property desk, often by the caretaker on a phone. Each request is numbered, followed until it is done, and its cost is charged to the property, so the landlord pays for it from their rent.
Tap Report a problem
On Practice › Property desk, tap Report a problem. A caretaker’s desk shows “Maintenance requests on the properties you look after.”, with requests only: a caretaker never sees rent.
Say where and what
Choose the Property and the Unit, or Common area. Choose What it is (Plumbing, Electrical, Security, Structure, Cleaning, Water or Other) and How urgent: Normal, Urgent or When there is time. Describe The problem, say who it was Reported by, and add a Photo if you have one.
Tap Report
Kila numbers the request: “MR-… reported.”
The property manager assigns it
On the desk’s Maintenance tab the request shows the property, the unit, the problem and Reported. The property manager taps Assign and chooses Someone in the business, or types the fundi under Or a fundi, then Save: “MR-… assigned to Fundi Otieno Plumbing.”
Mark it started
When the fundi is on site, the caretaker taps Start: “MR-… started.” The request also has Photo, for a picture of the problem or the finished work.
Mark it done
When the work is finished, tap Done, say What was done, and tap Save: “MR-… done.”
The property manager records the cost
To see requests that are done, choose Including the last two weeks done above the list. On the done request, tap Record the cost. “Recorded as the property’s expense (with the usual approvals); the landlord’s next payout recovers it.” Type the Amount; Paid to is filled in with the fundi.
Tap Save
Kila records the expense and says, for example:
Needs a manager
At Jirani Property Managers the cost then waits in Approvals for accounts to decide.
- Caretaker: the caretaker’s whole screen.
- Pay the landlord: the statement the cost goes on.
- Follow up rent and arrears: the desk’s other tab.
Next: Pay the landlord.