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Showing help for:
Showing help for:

Fixing a problem

Your role does not allow this. Ask an administrator for access.

The screen you opened is not part of your role, so Kila does not show it to you. Use the screens in your menu, and ask the owner or an administrator if your work needs this one.

Find it
Administration, then Users and roles, or search users and roles in Kila
Kila shows:

Money is not available

Your role does not allow this. Ask an administrator for access.

Each person’s roles decide what they can open and do in Kila. Your menu shows only what your roles include, so you usually meet this from a link or a saved address. Some screens say it in their own words:

Kila shows:

Reports are not part of your role

Ask an administrator for the view reports permission.
Kila shows:

Not part of your role

Managing users and roles is not part of your role. Ask an administrator.
Test Cashier, cashier, opening Money: Money is not available. Your role does not allow this. Ask an administrator for access (1). Her name and role at the top (2).Test Cashier, cashier, opening Money: Money is not available. Your role does not allow this. Ask an administrator for access (1). Her name and role at the top (2).
  1. Check the name at the top of the screen: you are signed in as yourself, not on a colleague’s till.
  2. Use the screens in your menu for your work.
  3. If your work needs this screen, ask the owner or an administrator for access, and say which screen.
Test Cashier opening Reports: Reports are not part of your role. Ask an administrator for the view reports permission (1).Test Cashier opening Reports: Reports are not part of your role. Ask an administrator for the view reports permission (1).

Needs a manager

The owner or an administrator opens the person under Administration › Users and roles and taps Change beside Roles and where they apply to give them another role, or changes what a role may do. See How roles and permissions work.

Tess Mwende, owner, on Test Cashier's profile: Roles and where they apply, Cashier only at Head office, with Change (3).Tess Mwende, owner, on Test Cashier's profile: Roles and where they apply, Cashier only at Head office, with Change (3).

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