That email and password do not match

Kila shows:

Not signed in.

That email and password do not match. Check them and try again.

What it means

Kila could not find an account with that email and that password together. It does not say which of the two is wrong, so nobody can use the sign-in page to find out who has an account.

Zoom

What to do

1. Read the email in Email letter by letter. It is the address your business added you with: one missing letter is enough to stop you.
2. Tap the eye button beside the password to see what you typed, and check for capital letters.
3. Tap Sign in.
4. If you have forgotten the password, do what the sign-in page says: “Forgot it? Ask your business administrator to reset it: Kila emails you a link to choose a new one.”

Needs a manager

Your business’s owner or administrator looks after everyone’s sign-in under Administration › Users and roles. Ask them for a new password link: Kila emails it to your own address and you choose the password yourself.

If it keeps happening

• Sign in at your own business’s address: its name is at the top of the sign-in page. Signing in somewhere else gives a different message, This account does not have access to ….
• Many tries in a few minutes make Kila ask you to wait before the next one. Wait, then sign in with the right password, or ask for a new password link.

Related

• Sign in and set up two-step verification: signing in, step by step.
• Join your team’s workspace: choosing your password the first time.
• This link cannot be used: when the link to choose a password does not work.