Get help

This Help Centre is written from Kila itself: every task was done in Kila before it was written down, with the words, buttons and messages exactly as Kila shows them.

Search

Press Ctrl K or / anywhere on this site, or use the search box on the home page: “Search for a task, a screen or a message from Kila”. Type what you want to do, such as close a shift, or paste a message Kila showed you, word for word.

Help from inside Kila

In Kila, open the menu under your name and tap Help for this screen: this Help Centre opens in a new tab, on the page for the screen you were on, for your kind of business and your role. On the till, Help is in the till’s menu, and the sale stays as it is. The sign-in page has Help with signing in.

Help that fits your business

At the top of each page, tap Choose your business: “What kind of business do you run?” and, if you like, “What’s your role?”. Tap Save: “The Help Centre then shows the steps and words for your kind of business. Your choice stays on this device.” The top of each page then says Showing help for: your choice, with change beside it.

Find it in Kila

A task page says where it is in Kila’s menu, such as Find it: Sell › Point of sale, and what to type in Kila’s own search: Search or jump to at the top of every Kila screen, or Ctrl K in Kila.

Some pages also have Try it in the demo: a made-up business with sample data to practise on, “so nothing you do there is real”. The link fills in the email; the Kila team gives you the demo password.

Keep your place in Get started

Each Get started page shows every step, with the one you are on, and Mark this step done. The steps you mark are kept on this device.

Tell us if a page helped

At the end of every page, Did this help? Tap Yes or No, then add a sentence under Anything to add? if you like, and tap Send by email: “This opens an email to Kila support with this page’s address. Nothing is sent until you send it.”

Contact Kila support

When you are stuck, tap Contact support at the end of the page, or email support@kilabiashara.co.ke. “Say what you were trying to do and copy the message Kila showed you, word for word.” See Contact support for when to email and what to put in it.

If Kila staff need to look at your business to help, it shows under Administration › Audit log, in Kila support access: “Time-limited, approved access by Kila staff to help this business. Every view is recorded.”

Related

• Contact support: when to email the Kila team, and what to send.
• What Kila is and how it fits your business: back to the start.
• Your set-up checklist: what is left to set up.