KES … more than is due

Kila shows:

KES 50.00 more than is due

The full amount is recorded as received. Choose what happens to the difference.

What it means

The customer sent more than the bill, and you entered what came in, as on their M-Pesa message, in Amount received. Kila records the full amount, so your records match the M-Pesa statement, and asks you what happens to the difference before it takes the payment. The same choice comes up for a card or a bank transfer above the bill.

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What to do

1. Check the amount against the customer‘s message. If you typed it wrong, correct Amount received.
2. Choose what happens to the difference:
   • Give change in cash pays it back from your drawer, such as “KES 50.00 from the drawer”.
   • Keep as customer credit, when a customer is on the sale, keeps it for them: ”… can spend it later”.
3. Tap Use code …, or Record M-Pesa as received when there is no code.
4. Give the change: the screen says Change to give and the amount.

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Good to know

Change for an M-Pesa overpayment comes out of your drawer, so your shift expects that much less cash at the close. A business that takes tips can also offer Tip for staff.

Related

• Take M-Pesa: the code, the message and the amount received.
• Take a card payment: a slip above the bill.
• Take a bank transfer: a transfer above the bill.
• That is more than is left to pay: a part payment in a split payment.