Showing help for:
Fixing a problem
This request is about you. Someone else must decide it.
The request concerns you, such as a count of your own shift, so Kila leaves it to someone else even though your role decides requests like it. The owner or another manager decides it.
What it means
Link to this section: What it meansSome requests are about a person: their shift closing short, their leave, their salary advance. Kila never lets the person a request is about decide it, even when their role decides requests like it and someone else asked. Here the owner counted and closed your shift, KES 100 short, so its review is about you.
What to do
Link to this section: What to do- Tap Open to see what it is about, such as the shift and its count.
- Tell whoever decides it what you know, such as why the drawer was short.
- Someone else decides it. For a shift, the owner or another manager opens it under Sales › Shifts and taps Accept variance or Dispute.
Needs a manager
Shift reviews need someone who reviews shifts, other than the cashier on the shift. A decision on the shift’s page also settles the request in Approvals. See Review a shift.
- Review a shift: accepting or disputing a difference.
- Approve or reject a request: deciding what waits in Approvals.
- You raised this request. Someone else must decide it.
- Short by KES …: when a count is short.