Your role
Therapist
You see your own day on your phone, with each client's preferences, the room and what to know before the treatment, write notes on their cards and see what you earned.
As a therapist you give the massages, facials and treatments, and Kila keeps your column in the diary. It describes the role as the one that “Sees their own column, starts and completes their bookings and writes client notes.”
When you sign in
Link to this section: When you sign inKila opens My day, made for your phone. At the top is your next client (1): the treatment, the time it takes and the room, how much pressure they like, their preferences, notes and last visit, and Client card for the rest. Below are your breaks and today’s clients, and what you earned.
Your day
Link to this section: Your day- Before each client, read what My day says: the room, the pressure and their preferences, such as a quiet session. Their consultation form is on the Client card: “Health answers are seen by managers and the client’s own therapist; the desk sees only that a form is due or flagged.”
- Each treatment shows where it is: Booked, Confirmed, Arrived, In service or Done. The front desk checks your clients in and charges them.
- After the treatment, write on their card what the next therapist should know: Keep notes on a client’s card.
- What you earned shows today and this week: your visits, commission and tips. Each line of your commission is under Services › Commissions: Work out commission.
What you can do
Link to this section: What you can do- See your own column, bookings and clients.
- Read your clients’ cards, with their preferences, and write notes on them.
- See your own commission, line by line.
Everything the role is allowed to do
- Catalog
- View products and services
- Stock
- View stock
- Customers
- View customers
- Services
- View services and bookings; Work on assigned job cards
What needs a manager
Link to this section: What needs a managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
- The consultation form’s questions and how long a form stays valid are the owner’s, in Front desk settings.
- Commission rates are the owner’s: you see only your own figure.
- Booking, moving and charging treatments is the front desk’s.
Common questions
Link to this section: Common questionsWhat does Medium pressure on my next client mean? The client’s preference, recorded on their card under Pressure: Light, Medium or Firm.
The client has no consultation form. The desk takes it with them on a tablet, or the client fills it from their booking link: Keep notes on a client’s card.
- Spa & wellness
- Stylist: the same day in a salon.
- Receptionist