Gym & fitness

A gym or fitness centre, from an estate gym to a club with several branches. Kila runs it as a gym: members check in at the front desk, and their memberships, passes and classes are the heart of the day.

What is special

• The front desk checks every member in. By card or QR code, member number or phone, Kila lets them in or says why not: a suspended membership with what is owed, a freeze, no signed waiver. See Check a member in.
• Memberships bill themselves. Plans raise their invoice every period, remind the member and stop entry when a bill stays unpaid. Members freeze when they travel and give notice to leave.
• Classes and personal training. A weekly timetable with places and a waitlist, attendance by the trainer, and personal training booked in the trainers’ diary and paid from packages, with the trainer’s commission.
• The waiver and the health questionnaire are signed on the screen and kept with their version.
• Retention. Gym › Retention shows who has not been seen lately, the renewals that failed and the churn.

Kasarani Fit Club, the demo gym, has two branches, a shop and smoothie bar till, lockers and a turnstile on Kila’s test device.

How Kila sets it up

The main screen is Member check-in and classes.

Rules it follows:

None. Kila's standard rules apply.

Its words:

Most businesses	Gym & fitness
customer	member
staff	trainer

Its set-up steps

1. Business details and KRA PIN
2. Branch, opening hours and the front desk till
3. Membership plans, day passes and visit packs
4. Trainers and instructors with hours and commission
5. Class timetable
6. Waiver and health questionnaire
7. M-Pesa till or paybill for renewals
8. Members from your old register
9. First member checked in

Its home page

• Check-ins today
• Classes today and how full they are
• Renewals due and failed
• Members not seen lately
• Revenue this month by plan
• Personal training by trainer; commissions
• Payments waiting for confirmation
• Approvals and reviews waiting
• Licences, permits and returns due

Roles it starts with

Kila’s standard roles, plus these for a gym:

• Front desk: Checks members in, signs them up with the waiver, sells passes and packs, takes renewals and books classes. Refunds and freezes beyond the plan go to approval.
• Trainer: Takes classes and personal training: their own diary and classes, attendance, assessments and the health questionnaire of the members they train.
• Gym manager: Runs the gym: plans and prices, the timetable, trainer, freezes and refunds, doors and lockers, and the reports.
• Membership consultant: Shows people round, signs up new members and sells memberships, passes and packs. No refunds or check-in rules.

What each one does, day by day: Front desk, Trainer, Gym manager and Membership consultant.

Where to go next

• Gyms and studios: everything a gym needs, day by day.
• Yoga, dance or fitness studio: the same screens, for a studio that sells classes.